Shipping information
Current delays and disruptions
- Shipping to Europe
Due to the ongoing conflict in the Middle East, please be advised that shipments from Japan to Europe are experiencing longer transit times. Air traffic between these regions is significantly disrupted, and international hubs in the Middle East are currently unable to operate at full capacity. We apologize for the delay and appreciate your patience.
- Shipping to Middle East
Due to the current situation in the Middle East, shipping to Israel, Iran, and neighboring countries is temporarily suspended. However, account creation is still possible. You will receive a notification once shipping is available again. We appreciate your understanding.
Effective from 2026-03-03 shipping to following countries is suspended:
- Inaccurate, incomplete, or missing information in tracking
Depending on the country, the information provided in tracking is currently inaccurate or incomplete. Unfortunately, we have no influence on the information provided to us and cannot currently estimate when the respective postal companies will provide more accurate data again.
