Terms and conditions of use

Order and products

  • All products ordered on www.nipponbox.net will be shipped direct from Japan.
  • All products sold are purchased directly in Japan and are only for personal use and not for resale.
  • All products sold on www.nipponbox.net are produced for the Japanese market and therefore only in Japanese.
  • Claims of any kind have to be made immediately on the same day or the day after the parcel has arrived.
  • NipponBox reserves the right to split orders into multiple shipping or combines multiple orders into one shipping.


  • All our prices are in JPY and do not include any taxes or duties of the customers country.
  • Prices displayed in other currencies are only for information and will be recalculated periodically based on the exchange rate.


  • All parcels will be shipped direct from Japan.
  • Transit times depend on destination country.
  • All mentioned times about duration of shipping are without any guarantee.
    (We have no influence on delivery companies or import customs of the customers country.)
  • If a parcel returns due to unsuccessful delivery or any other reason, not caused by NipponBox, the actual cost of re-delivery will be charged to the customer. The amount charged to the customer is the amount that NipponBox is being charged by Japan Post. NipponBox does not charge any additional fees for packaging, payment processing, etc. in case of re-delivery.
    Parcels for which no re-delivery is arranged will be discarded 1 month after they returned. Please note that there will be no refund if you do not want to arrange a re-delivery.
    (The shipping cost is depending on the weight of the parcel and can be looked up on the website of the Japanese Post.)

Lost or damaged parcels

  • In case of lost or damaged parcels, NipponBox will replace, refund or compensate the damage in other ways.
  • In order to make a claim for compensation, the loss or damage must be officially confirmed by Japan Post. No replacement, refund or other compensation can take place without this confirmation.
  • NipponBox will instruct Japan Post to process the loss or damage confirmation after NipponBox has been informed by the customer about the loss or damage of the package.
  • Japan Post may take up to 3 months to process such a confirmation, depending on the country which the package was originally sent to.
  • The replacement, refund or other compensation is limited to the content of the lost or damaged package. Claims for compensation exceeding this are not possible.
    (If an order has been split into several packages, only the contents of the lost or damaged package will be compensated, not the entire order.)

Cancellation of Orders

  • Orders can be cancelled until they have been packed and prepared to ship. A cancellation fee may apply depending on the expense of payment processing, money exchange, pre-order items etc. The cost of cancellation will be announced before the cancellation will be fulfilled to let the customer choose whether he wants NipponBox to execute the cancellation or proceed the order.
  • After an order has been shipped it cannot be cancelled

Return of Goods

  • NipponBox does only accept returns of goods after contacting our customer service in order to discuss return details.
  • Shipping cost for returning goods has to be paid by the customer. NipponBox will not accept unpaid returns nor refund any shipping costs or expenses.
  • In case of accepted return, NipponBox will proof the condition of the returned goods before issuing a refund.
  • The maximum amount that can be refunded is limited to the item price reduced by the original shipping cost for sending the item and a 10% re-stocking fee of item the item price. There will be no refund of shipping cost or other expenses.

Limitation of Liability

  • NipponBox and its staff is not liable for any direct or indirect damages occurring due to mistakes on the website or injuries or damages caused from the products sent to the customer.
    (The customer orders on his own risk and understands that all labels and information that come with the products are only in Japanese language.)
  • NipponBox will not take over any liability or compensation because of late delivery, import problems or any other reason.

Jurisdiction and applicable law

  • By accessing this website, you agree that the laws of Japan shall apply to all matters arising from or relating to the use and contents of this website.
  • You also agree that the place for any legal action is set to the sellers place of business which is the City of Mitsuke in Niigata Prefecture, Japan.